PRIVACY POLICY
Cha AI Healthkare Co., Ltd. is committed to building a lasting and meaningful relationship with you, our consumer, and we recognize that this relationship must be built on mutual trust. This Privacy Policy sets forth how we collect, use, and safeguard the information you entrust with us. We collect data to provide you with the best products and experiences from our brand.
Everything we do, and the data we collect, is in pursuit of giving you a better beauty experience:
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We collect and use data to shape your beauty experience with personalized products, services, and offers.
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We respect your privacy and choices. You can unsubscribe or opt-out at any time.
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We do not sell your personal data.
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We require our service providers and business partners to abide by the law and protect your information.
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We will continue to evolve and update our privacy and security practices to maintain your trust.
This detailed Privacy Policy describes the types of information we collect from you directly, from your interactions with us on our website (“Site”) and advertising, how we use it, how we protect and keep it secure, and your rights as a consumer. This Privacy Policy applies to consumers and visitors of our Site in the United States. If you have any questions or concerns, please contact us at dyoon@chabio.com.
How We Collect Information
We collect information that you provide to us directly, from your engagement with our Site, advertising, media, and from third parties who have obtained your consent to share it.
Why We Use Data
We use data within Cha AI Healthkare Co., Ltd. to communicate with you about our beauty products and services, answer questions, and create better experiences. We also use data for tailored advertising and communications.
We may combine information collected via one method (e.g., from our Site or digital advertising) with information collected via another method (e.g., offline events or customer support). We do this to get a more complete view of your preferences, allowing us to serve you better with customized beauty products and recommendations.
How We Share Information
We share information with trusted third parties (such as vendors, cloud service providers, analytics partners, and logistics providers including Amazon MCF) that assist us in running our Site and operating our business. We do not sell your personal data or permit the re-use of personal information for third parties' independent marketing purposes without your consent. We may share information to prevent fraud, comply with applicable legal obligations, or in connection with a corporate sale, merger, or reorganization.
Your Choices
You can unsubscribe from our marketing emails at any time. You can also opt-out of interest-based advertising by adjusting your browser settings or preferences.
Detailed Information Collection & Use
1. Personal Information You Provide
When you create an account on our Site, make purchases, write product reviews, or sign up to receive promotional communications, we collect the information you provide. This includes Personal Information such as your name, shipping/billing address, email address, phone number, and payment information (processed securely through our payment processors). We also collect information about your beauty preferences and interests to customize your shopping experience.
2. Cookies and Tracking Technologies
Our Site, applications, email communications, and advertisements may use cookies, pixel tags, and web beacons. These technologies help us understand how our Site is used, measure the effectiveness of advertisements, and provide functional enhancements (such as remembering items in your shopping cart or personalizing web pages).
3. Device Identifiers
We and our third-party service providers automatically collect IP addresses and unique device identifiers ("Device Identifiers") when you access our Site. Device Identifiers are used to administer the Site, diagnose server issues, analyze trends, track cart activity, and deliver relevant communications.
If you prefer not to accept cookies, you can adjust your browser settings to decline cookies. However, please note that certain features of the Site may not function properly without cookies.
4. Information From Third Parties
We may receive demographic, marketing, and analytical data from third-party partners (such as advertising networks and social media platforms) in accordance with their privacy policies and your permissions with those services.
How We Use Collected Information
We use your information to: a. Provide tailored content, product recommendations, advertisements, and promotional offers.
b. Process, fulfill, and ship your product orders.
c. Respond to your inquiries and provide customer service.
d. Administer and manage your online account.
e. Verify your identity and prevent fraudulent transactions.
f. Contact you with important policy updates or administrative notices.
g. Conduct research and analytics to improve our Site, products, and services.
h. Display your user content, ratings, and reviews on our Site or social media channels.
i. Enforce our Terms and Conditions and comply with applicable legal obligations.
California Privacy Rights & Disclosures
Under California law (including CCPA/CPRA):
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Do Not Track Signals: Our Site does not currently respond to uniform "Do Not Track" web browser signals as global industry standards are still evolving.
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Third-Party Analytics: Third-party features on our Site (such as analytics or social sharing widgets) may collect non-personally identifiable usage data over time. We do not knowingly permit third parties to collect your Personal Information directly from our Site without your consent.
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Minor Content Removal: Users under 18 years of age residing in California may request the removal of content or reviews they posted on our Site by contacting us with specific details of the post.
Children’s Privacy
Our Site is not directed to children under the age of 13. We do not knowingly collect, use, or disclose personally identifiable information from anyone under 13. If we become aware that we have unknowingly collected information from a child under 13, we will take prompt steps to delete it. Minors between 13 and 18 years of age must obtain parental or legal guardian permission prior to using our Site or providing personal details.
Data Security
Cha AI Healthkare Co., Ltd. maintains appropriate administrative, technical, and physical safeguards designed to protect Personal Information against unauthorized access, loss, misuse, or alteration. While we follow industry standards to safeguard your data, no internet transmission or electronic storage system can be guaranteed to be 100% secure.
Third-Party Links
Our Site may contain links to third-party websites or services (including social media networks). We do not control and are not responsible for the privacy practices or content of third-party websites. We encourage you to review the privacy policies of any third-party site you visit.
Consent to Processing & International Transfer of Information
The Site is operated in accordance with applicable laws governing online commerce and data protection. As Cha AI Healthkare Co., Ltd. is headquartered in South Korea, please be aware that information we collect may be transferred to, maintained, and processed in South Korea, the United States, and other jurisdictions where our servers, cloud providers, and logistics partners (such as Amazon MCF) operate.
By using our Site or providing us with any information, you:
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Acknowledge that your information may be processed in territories where privacy laws may differ from those in your state or country of residence; and
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Consent to the transfer, storage, and processing of your information across international borders to fulfill orders and provide services as described in this Privacy Policy.
Policy Updates
We reserve the right to update or modify this Privacy Policy at any time. Any changes will become effective immediately upon posting the updated policy on the Site.
Contact Us
If you have any questions, comments, or requests regarding this Privacy Policy or your personal information, please contact us at:
Cha AI Healthkare Co., Ltd.
47, Seolleung-ro 146 gil, Gangnam-gu, Seoul, Republic of Korea
Attn: Privacy Policy Administrator / Customer Care
Email: dyoon@chabio.com