1. Does JAYJUN test on animals?
JAYJUN does NOT test on animals, we are a cruelty-free company!

2. Are there parabens on JAYJUN products?
Our products contain no parabens. We use the best of quality ingredients in natural, vegan!

3. Where can I find a list of ingredients for the products?
The ingredients can be found on the product page, the ingredients are
also available in the product packaging.

4. Where else can I purchase JAYJUN products?
Besides our online shop, you can also get our products from our Amazon
store. Some of our products are also available in select stores such as
CVS, Nordstrom Rack, Riley Rose, BESFREN (NY), and Aland (NY & NJ).

5. Can I get samples?
We always include samples with your purchases. You can also find
samples in-stores like BESFREN.

6. Is this website secure to shop?
Yes! JAYJUN cares about your privacy and safety. That’s why we are
partnered with Shopify, so you can rest assured that your purchases are
secure.

7. How can I sign up to the newsletter?
In our homepage, when you scroll all the way down you will see a prompt
to sign up to our e-newsletter.

8. Who can I contact if I have a question about a JAYJUN product?
Each of our products contain detailed information that may address your
question. If you have any further questions about the product you may
contact customer support.

9. How can I contact customer support?
We are always available to answer your questions or concerns via e-mail
at “support@jayjun-usa.com”.

10. When will my order arrive?
Once shipped expect your package to be delivered within 2-7 business
days. When shipped you will receive an e-mail confirmation with your
tracking number. If your package has not been delivered in time, please
contact JAYJUN customer support.

11. How can I track the status of my order?
You may track your orders by logging into your account at JAYJUNUS.com.

12. Do you accept international orders?
Currently JAYJUN US does not ship outside of the United States and
Canada. We apologize for any inconvenience this may cause.

13. What is the return and exchange policy?
You may return your items if they are unopened and sealed for a full
refund or store credit.

14. My product arrived damaged or defective. What should I do?
You can contact our customer support. We will issue a full refund of the
product or will replace your product free of charge.

15. Why did you discontinue my favorite JAYJUN product?
Our products are discontinued if they are not received with positive
response. We at JAYJUN will help you find your new favorite product! You
can always contact us at customer support.

16. Why is my favorite product “temporarily out of stock”?
It means that it’s a very popular item and it has been completely sold out
from our USA warehouse! But don’t worry, we often get shipments from
our warehouse in South Korea. The item should be back in stock shortly.

17. Can I return a JAYJUN product that I didn’t purchase on JAYJUNUS.com?
Unfortunately, you can only return products that you’ve purchased directly
from JAYJUNUS.com. You would have to go directly to the retailer where
you purchased your product from.

18. How can I use an online promo code?
In the checkout, you may apply your promo code under the “Gift card or
discount code” field.

19. How do I cancel an order?
If your order has not been processed for shipment yet, you are able to
cancel your order. Otherwise, you are not able to cancel it and would have
to issue a return.

20. What are your payment methods?
We accept credit cards, debit cards, and PayPal.

21. How can I update my credit card information?
Under your account you are able to change your credit card information.

22. I am a retailer and would like to sell JAYJUN products. Who can I contact?
We are excited to speak to potential new retailers. Please contact
“jayjun@jayjun-usa.com” for further information.

23. I am an influencer or blogger and would love to feature or review JAYJUN products. Who can I contact?
We are excited to collaborate with influencers or bloggers. Please contact
“jayjun@jayjun-usa.com” for further information.