FAQ

1. Does JAYJUN test on animals?

JAYJUN does NOT test on animals. 

2. Are there parabens on JAYJUN products?

Our products contain no parabens. We use the best of quality ingredients.

3. Where can I find a list of ingredients for the products?
The ingredients can be found on the product page, the ingredients are

also available in the product packaging.

4. Where else can I purchase JAYJUN products?
Besides our online shop, you can also get our products from our Amazon

store. Some of our products are also available in select stores such as CVS, Costco, Nordstrom Rack, Riley Rose, BESFREN (NY), and Giann.Co.

5. Is this website secure to shop?
Yes! JAYJUN cares about your privacy and safety. That’s why we are
partnered with Shopify, so you can rest assured that your purchases are

secure.

6. How can I sign up to the newsletter?

At our homepage, when you scroll to the bottom you will see a prompt to sign up for our e-newsletter.

7. Who can I contact if I have a question about a JAYJUN product?
Each of our products contain detailed information that may address your
question. If you have any further questions about the product you may

contact customer support.

8. How can I contact customer support?
We are always available to answer your questions or concerns via e-mail

at “support@jayjun-usa.com”.

9. When will my order arrive?

Once shipped expect your package to be delivered within 3-7 business days normally. Once your package has been fulfilled at our warehouse, you will receive an e-mail confirmation with your tracking number. If your package has not been delivered in time, please contact customer support.

10. How can I track the status of my order?

You may track your orders by logging into your account at JAYJUN. You will also receive an email with your delivery tracking number.

11. Do you accept international orders?

Currently JAYJUN US does not ship outside of the United States.

12. My product arrived damaged or defective. What should I do?

Please contact our customer support via e-mail, including photos and/or video unpacking of your damaged items so that we can investigate what happened. If your case qualifies, we will issue a full refund of the product(s).

13. Why is my favorite product “temporarily out of stock”?

It means that it’s a very popular item and it has been completely sold out from our U.S. warehouse! But don’t worry, we regularly restock. The item should be back in stock shortly.

14. Can I return a JAYJUN product that I didn’t purchase on JAYJUNUS.com?
Unfortunately, you can only return products that you’ve purchased directly

from jayjunus.com. If you decided to return a JAYJUN product, please contact the retailer you purchased from. 

15. How can I use an online promo code?

In the checkout, you may apply your promo code under the “Gift card or discount code” field. Only 1 code per order can be applied.

16. How do I cancel an order?

If your order has not been processed for shipment you are able to cancel your order. Please reach out to customer support via e-mail to request cancellation. If the package has already been processed, you can issue a return once you've received the package.

17. What are your payment methods?
We accept credit / debit cards, amazon pay, shopify pay and PayPal.

18. How can I update my credit card information?

When you login to your account, head to "My Account" to access the settings to update your credit card information. Or simply update your information at checkout. 

19. I am a retailer and would like to sell JAYJUN products. Who can I contact?
We are excited to speak to potential new retailers. Please contact
“jayjun@jayjun-usa.com” for further information.

20. I am an influencer or blogger and would love to feature or review JAYJUN products. Who can I contact?
We are excited to collaborate with influencers or bloggers. Please contact
“jayjun@jayjun-usa.com” for further information.