If you are not completely satisfied with a JAYJUN purchase for any reason, please review our return, refund, and exchange policies below for www.jayjun-usa.com purchases. Products must be returned in new. JAYJUN monitors return activity for abuse and reserves the right to limit returns or exchanges at JAYJUN in all instances.

Jayjun-usa.com Purchases
Jayjun-usa.com purchases can be easily returned for FREE (no return shipping or handling fees) by mail if you use our pre-paid return shipping label (follow the return procedures described below). We regret that we are unable to refund your original shipping charges, if applicable unless the return was a result of our error. Please allow two weeks for your return to be processed if sent by mail. You will receive an email confirmation once your return has been processed. Your financial institution may take longer to reflect the transaction.

◐ When you return your purchase to Jayjun-usa.com by mail and we receive your item within 30 days of purchase, if you paid with a credit or debit card, you will receive a full refund to your credit or debit card for the purchase price of the item. If you paid with PayPal, you will receive a full refund to your PayPal account.

Jayjun-usa.com is unable to offer exchanges by mail.


Jayjun-usa.com Return Procedures
Here are two easy ways to return your item:

Jayjun-usa.com Returns by Mail

◐ Fill out both sides of the Return Form attached to the Order Summary and include the Return Form with your items. Include your name, e-mail address, and phone number so that we can contact you, if necessary.

◐  Package your return item in the manufacturer's product box and JAYJUN packaging (if available).
Otherwise, pack your return in a well-padded envelope or box to prevent damage in transit.

◐  Contact jayjun@jayjun-usa.com by email to get the shipping label.

◐  You will receive an email confirmation when your return is processed.

Returns can be mailed to:
Jayjun International Inc.
20 Enterprise Ave, North
Secaucus, NJ 07094

It takes up to two weeks to process returns and credit your account or to issue an online store credit. Return shipments can be tracked here and we will notify you via e-mail once your return has been processed. Please note that your financial institution may take longer to reflect the transaction. If you have any questions about your return, please contact Customer Service.